AIES Billing: Workspace Admin Guide

This article covers everything you need to manage AI domains within your workspace, including billing, access permissions, and what happens when payments fail.

Managing Member Access

By default, Workspace Members cannot buy or renew domains. As a Workspace Admin, you decide who gets those rights.

Granting and Revoking Purchase Rights

• You can grant or remove a member's ability to buy and renew domains from Workspace Settings > Members.

• You can see which members currently have purchase rights.

  

Buying a Domain

Domains are purchased for 1 year at a time for $15 each (renews at $20 a year). The charge only goes through after the domain is successfully registered. Once you see the domain in the interface with a Processing status, it is being set up.

Auto-Renewal

You can enable auto-renewal per domain:

• Enabled more than 45 days before expiry: charge runs automatically 45 days before the expiration date. Failed charges are retried on a schedule. You can also retry manually from domain settings.

• Enabled 45 days or fewer before expiry: you are charged immediately. No automatic retries if it fails — you must retry manually.

If a Payment Fails

You will see an on-screen error with a reason. You can:

• Remove specific domains from the order (if ordering more than one)

• Retry the payment

• Switch to a different payment method

• Close the order

Payment Methods (USD Only)

The entire order is charged to one payment method. You cannot split an order across multiple cards.

You can manage saved payment methods in the Stripe Customer Portal.

• For manual purchases: you choose the payment method. If it fails, switch to another saved method and retry.

• For automatic renewals: the charge goes to your default method first, then tries others in the order they were added.

Payment Failure Error Reference

If a payment fails, you may see one of these messages: