Why does my campaign show a 'Sales Navigator required' error after reconnecting my Social Account?

When you reconnect your Social Account (for example, after entering a PIN), you may temporarily see a Sales Navigator required error on campaigns that use Sales Navigator lists — even if your account has an active Sales Navigator subscription.

This is expected and usually resolves on its own.

Why this happens

When your Social Account is reconnected, the system starts several background syncs to restore your account data.

These include:

• Profile sync

• Connection sync

• Conversation sync

• Sales Navigator subscription sync

The Sales Navigator subscription is checked only after the conversation sync is complete. Depending on how much data your account has, this can take a little while.

Until that check finishes, the system can't confirm your Sales Navigator subscription, so you may temporarily see the Sales Navigator required error.

What to do

In most cases, no action is needed. Once all background syncs are complete, your Sales Navigator subscription will be detected automatically, and the error will disappear.

If the error is still showing after a reasonable amount of time, please contact our Customer Support team for assistance.