Understanding Color Coding in the Inbox
Last updated: February 13, 2026
Those colored dots that you see next to your prospects are quick visual indicators of where each prospect stands in your pipeline. Here’s what each one means:
 | New: A fresh prospect added to the system, with no actions taken yet. This is the starting point for engagement. |
 | Contacted: The prospect has been reached out to via a connection request, message, InMail, email, or another method, but there has been no response yet. |
 | Connected: Indicates a successful connection has been established with the prospect, such as an accepted Social request. The prospect is now aware of your outreach. |
 | Replied: The prospect has responded to your outreach, initiating a two-way interaction. It's time to nurture this relationship and move them further down the pipeline. |
 | Lead: The prospect is showing potential interest or alignment with your offerings. |
 | Customer: The prospect has converted into a paying client. |
 | Pending: The system has identified the prospect's profile, but attempts to contact the prospect have been unsuccessful. Please visit this article to learn more about potential causes and solutions. |
| Unreachable: The system couldn't identify the prospect's profile, making it impossible to contact them. |
This guide should help you navigate your Inbox effectively and make the most of each conversation.
If you have any questions or need further assistance, feel free to reach out to our Customer Support team.